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Help

Quick answers, and a real person if you need one.

Email the Hilltop teamsupport@hilltop.lumavok.com · We reply within a day
How does buying work?

Tap Buy now and reserve the item. You meet the seller on campus and pay them directly with Mobile Money or cash when you have it in your hands. Your order is under Purchases on your account page.

Where should we meet?

Somewhere public on campus, like Library, Hakuna, Akorno. Check the item before you pay. If something feels off, don’t go ahead: you can cancel the order.

How do I sell something?

Tap the + button, add a few photos, pick a category and set your price. Buyers can message you, make offers and reserve. Mark the order ready, then collected once you’re paid.

Can I make an offer?

Yes, on most items. The seller can accept or decline. If they accept, the listing shows your price when you buy.

Something went wrong with an order

Message the other student first; most things are sorted that way. If not, email us with the order number (it’s on the order) and we’ll help.

A listing breaks the rules

Open it and tap Report this listing. The team reviews every report.

How do I delete my account?

Email us from your school address. We delete your account, listings, chats and saved items. See Privacy for what we keep and why.

Only Ashesi students can join, checked with a school email.